This role is responsible for the supervision of the technicians in the delivery of service, to ensure quality and timely delivery of service to customers, within the Isuzu guidelines and performance standards.

OPERATIONAL ROLES

1. Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high quality service, and to pass on experience and knowledge to the less experienced team;
2. Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines;
3. Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers;
4. Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;
5. Supervise the cleaning and orderliness of the workshop to ensure full compliance with the 5S guidelines, the safety of customer vehicles, and to give customers confidence on the quality of service provided;
6. Prepare timely, clear and precise defect reports in order to upsell and consequently generate more revenue for the service department;
7. Any other duties assigned

SUPERVISORY ROLES

1. Coordinate the operations of the workshop to ensure delivery of timely and quality service to customers in an efficient and effective manner;
2. Allocate work to technicians to ensure vehicle service is done by qualified technicians depending on complexity
3. Coordinate quality control inspections to ensure all faults are identified before delivery to customers in order to avoid repeat jobs and customer complaints;
4. Maintain all workshop equipment, and monitor use by technicians to ensure the equipment are in good working condition at all times for minimal disruption to workshop operations;
5. Monitor work in progress and provide assistance to technicians where required to ensure timely and quality service to customers

4years relevant experience with 2years at Supervisory level.

1. Professionalism –maintains a professional approach based on ethics and CFG values
2. Integrity, honesty, and ethics- ensures ethical practices and integrity to protect CFG from reputational risk
3. Communication Skills
4. Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
5. Resilience –is able to withstanding strategic and operational challenges and maintain momentum
6. Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
7. Ability to work under pressure

If you match the above qualifications and requirements, you may send your application at [email protected]  to reach us on or by 17th November 2024.

Only shortlisted candidates will be contacted.