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VACOps Engineer



TLS Contact is looking to hire an experienced VACOps Engineer.


Duties & Responsibilities:

  • Install IT infrastructure: network, computers, CCTV, servers, rack.
  • Troubleshoot, upgrade, and improve existing infrastructures.
  • Test new technologies for possible implementation.
  • Source hardware equipment and organize buying lists.
  • Compare and optimize local services providers.
  • Supervise contractors' work.
  • Test and troubleshoot new hardware components.
  • Configuring and troubleshooting Linux-related issues.
  • Audit existing infrastructure security and fill checklists.
  • Fixing and maintaining printers, scanners, and other IT equipment.
  • Handle helpdesk service requests, submitted via email, ticketing system, or helpdesk phone.
  • Receive technical support calls, troubleshoot, and resolve the issue, when possible.
  • Provide technical assistance and support for incoming queries and issues related to IT.
  • Infrastructure and escalate to supervisor if necessary.
  • Develop and improve standard test procedures.
  • Travel on missions abroad.
  • Carry out any duties assigned by your Line Manager.


  • Bachelor of Science, Information Technology, Engineering, Computer Science or any other related field.

More Details on Experience

  • Experience with Cisco routers & switches is required
  • Experience in VMware or any virtualization environment is required.
  • Experience with Windows is required: Windows 10 – Windows 2k8 Server and the latest version.
  • Experience in MS Active Directory is required.
  • Experience in patching, cable management & IT room installation is required.
  • Experience with Linux is required: CentOS, Ubuntu.
  • Experience with ISO 27001 Certification would be considered an advantage.
  •  Knowledge of load and security testing would be considered as an advantage.

More Details on Skills

  • Strong self-organization skills.
  • Effective communication skills.
  • Effective analytical and problem-solving skills.
  • Ability to communicate technical information to both technical and non-technical employees.
  • Able to work in a fast-moving environment.
  • Excellent level of English (verbal and writing skills).

Terms And Conditions

Interested and suitably qualified candidates should forward their applications to: [email protected] with the email subject (VACOps Engineer – Nairobi)  by 26th May 2023.