TLS Contact is looking to hire an experienced VACOps Engineer.

Duties & Responsibilities:

• Install IT infrastructure: network, computers, CCTV, servers, rack.
• Troubleshoot, upgrade, and improve existing infrastructures.
• Test new technologies for possible implementation.
• Source hardware equipment and organize buying lists.
• Compare and optimize local services providers.
• Supervise contractors' work.
• Test and troubleshoot new hardware components.
• Configuring and troubleshooting Linux-related issues.
• Audit existing infrastructure security and fill checklists.
• Fixing and maintaining printers, scanners, and other IT equipment.
• Handle helpdesk service requests, submitted via email, ticketing system, or helpdesk phone.
• Receive technical support calls, troubleshoot, and resolve the issue, when possible.
• Provide technical assistance and support for incoming queries and issues related to IT.
• Infrastructure and escalate to supervisor if necessary.
• Develop and improve standard test procedures.
• Travel on missions abroad.
• Carry out any duties assigned by your Line Manager.

• Experience with Cisco routers & switches is required
• Experience in VMware or any virtualization environment is required.
• Experience with Windows is required: Windows 10 – Windows 2k8 Server and the latest version.
• Experience in MS Active Directory is required.
• Experience in patching, cable management & IT room installation is required.
• Experience with Linux is required: CentOS, Ubuntu.
• Experience with ISO 27001 Certification would be considered an advantage.
•  Knowledge of load and security testing would be considered as an advantage.

• Strong self-organization skills.
• Effective communication skills.
• Effective analytical and problem-solving skills.
• Ability to communicate technical information to both technical and non-technical employees.
• Able to work in a fast-moving environment.
• Excellent level of English (verbal and writing skills).

Interested and suitably qualified candidates should forward their applications to: [email protected] with the email subject (VACOps Engineer – Nairobi)  by 26th May 2023.