General and Task Management

• Business Development for the existing and recruiting new showroom customers.

• Achieve the showrooms monthly and annual sales targets/budget.

• Expand the overall current business with an eye on market share growth.

• Oversee the Planning and coordination of branding and display of promotional signages and coordinate proper arrangement of the show room during festive seasons and Grand/ Mega Sales to attract more customers to the show room.

• Undertake continuous checks on show room stocks and advise management company on items which ought to be restocked or removed from the catalogue

• Customer relationship management.

• Sales forecasting and demand planning to guide production

• Brand development through participation in exhibitions.

• Coming up with design ideas for the showroom set up and product arrangement to ensure the show room is appealing at all times.

• Handling customer complaints and enquiries that have been escalated.

• Managing the team in running daily operations of the showroom.

• Submission of market feedback thorough weekly and monthly reviews

• Undertake frequent showroom benchmarking to understand what’s new in the market and advise management on the same.

• Competitor analysis for our customers and prospective customers

• performance management and motivation of the showroom staff.

• Take full leadership of the showroom department

• Develop and implement various walk-in customer retention plans to ensure that all clients are happy and ready to give referrals for future visits.

• Undertake frequent showroom benchmarking to understand what’s new

• Work closely with specific account holders and Finance department to ensure customer payments are done as per agreed terms.

• Perform any other duties allocated by the showroom’s director

People Management

• Manage, coach and develop a high performing Show Room team that meets agreed objectives and which delivers best practice results, added value and continuous improvements.

• Training showroom staff on effective sales and communication strategies.

• Set department objective and KPIs for his team, communicate, review and assess ongoing performance of direct reports.

• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviour expected of them.

• Monitor the completion of tasks and ensure good performance and record on appropriate systems.

Self-Management

• Support and ensure compliance with Health & Safety regulations, Quality and Environmental standards, and all other Company policies and procedures

• Support encourage and develop team and take ownership for team cohesion

• Proactively contribute to creating a good team atmosphere

• Anticipates and overcomes obstacles.

• Makes useful links to arrive at insightful plans and solutions

• Embraces personal challenge.

• Confident, rounded thinking

• Be resilient, optimistic and open to change

• Has an Adult: Adult, collaborative approach to others

• A self-starter, motivated and able to positively motivate others

• Focused and target driven with a positive, can-do attitude