Organization: Ajala Mobile

Position Title: Professional Listener

Location: Kenya

Engagement Type: Flexible, shift-based engagement

Application Link: https://ajala.us/join?ref=myjobsinkenya

Role Summary

Ajala Mobile is seeking disciplined, emotionally mature, and highly dependable individuals to serve as Professional Listeners on its anonymous calling and messaging platform.

This is a serious human-support role that requires strong listening ability, emotional intelligence, confidentiality, sound judgment, and the ability to remain calm during sensitive conversations. Ajala Mobile users may reach out when dealing with stress, loneliness, relationship difficulties, grief, family pressure, work-related challenges, financial anxiety, emotional distress, or other personal concerns.

A Professional Listener is not simply someone who enjoys talking to people. This role requires structure, patience, discretion, professionalism, and the ability to follow clear safety and escalation procedures.

Selected candidates will be trained to provide a safe, respectful, and non-judgmental listening experience through the Ajala Mobile platform.

Purpose of the Role 

The purpose of the Professional Listener role is to provide users with a confidential and supportive space where they can express themselves freely, feel heard, and receive structured emotional support through conversation.

Professional Listeners will support users with empathy while maintaining professional boundaries, confidentiality, and clear referral procedures where additional support is required.

The Professional Listener will be expected to:

• Receive and respond to user calls or messages through the Ajala Mobile platform.
• Listen actively, respectfully, and without judgment.
• Create a safe and confidential environment for users to speak openly.
• Support users experiencing everyday emotional, social, or personal challenges.
• Maintain professional boundaries at all times.
• Avoid giving harmful, inappropriate, or unqualified advice.
• Identify conversations that may require escalation or referral.
• Follow Ajala Mobile’s safeguarding, confidentiality, and user safety procedures.
• Participate in training, supervision, assessment, and quality review.
• Maintain accurate, professional, and confidential records where required.
• Represent Ajala Mobile with integrity, discretion, and care.

This opportunity is open to applicants from different backgrounds. However, experience or training in any of the following areas will be an added advantage:

• Counseling or psychology
• Social work
• Healthcare or community health
• Customer care or call center operations
• Human resources
• Teaching or youth work
• Coaching or mentorship
• Pastoral care or community leadership
• Crisis response, peer support, or volunteer service
• Any role involving confidential support, listening, or public-facing communication

A professional qualification is an advantage, but it is not the only path into this role. Applicants with strong life experience, maturity, and proven ability to support others responsibly are also encouraged to apply.

Successful candidates should demonstrate:

Active Listening: Ability to listen carefully, understand the user’s concern, and respond appropriately.

Empathy: Ability to make users feel respected, heard, and understood.

Confidentiality: Ability to protect private information and handle sensitive conversations responsibly.

Emotional Stability: Ability to remain calm, composed, and professional during difficult conversations.

Judgment: Ability to know when to listen, when to guide, and when to escalate.

Professional Boundaries: Ability to support users without becoming personally involved or making promises beyond the role.

Reliability: Ability to honor assigned shifts, follow procedures, and maintain consistent service quality.

Digital Readiness: Ability to use phone-based and online communication tools confidently.

Automated Selection Process

All applications will be submitted and reviewed through the Ajala Mobile website.

Applicants will go through an automated selection process designed to assess suitability for the Professional Listener role. The process may include online questions, screening prompts, communication checks, listening-related assessments, and other digital steps used to evaluate maturity, empathy, judgment, confidentiality, and readiness for the role.

Only applicants who successfully complete the online selection process will proceed to the next stage of onboarding, training, and final assessment.

Applicants are therefore encouraged to complete the website application carefully, honestly, and professionally.

Safeguarding and Confidentiality

Ajala Mobile places strong importance on user safety, privacy, and responsible support.

All selected Professional Listeners will be required to comply with Ajala Mobile’s confidentiality, safeguarding, data protection, and escalation procedures. Any breach of confidentiality, misuse of the platform, inappropriate conduct, or failure to follow safety protocols will be treated seriously.

Training and Supervision

Selected applicants will undergo onboarding, training, and assessment before being assigned to users.

Training may cover:

• Active listening
• Emotional support basics
• Confidentiality and privacy
• Handling distressing conversations
• Professional boundaries
• Referral and escalation procedures
• Platform use and communication standards
• Quality assurance expectations

Professional Listeners may also be subject to ongoing supervision, quality checks, and performance reviews.

Why Join Ajala Mobile

By joining Ajala Mobile, you will become part of a modern, high-impact platform built around privacy, trust, and human connection.

This role gives you the opportunity to:

• Use your listening skills in a structured and professional way.
• Support people who need a safe space to speak.
• Gain training and experience in emotional support communication.
• Be part of an innovative platform serving a real social need.
• Contribute to a culture where people can open up without fear of judgment. 

Application Process

Interested applicants should apply through the link below:

https://ajala.us/join?ref=myjobsinkenya

All applicants must complete the online application and automated selection process through the website. Applications submitted outside the official link may not be considered.