The holder of the role will be Responsible for the planning, design, implementation of business support IT infrastructure including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation and collaboration systems.

The role holder will develop and provide corresponding project documentation for handover to support team. Moreover He/ She will be responsible in monitoring capacities for all the infrastructure, provide monthly reports and recommendation on how to optimize storage, cloud, and Compute resources.

• Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
• Allocation of disks and computing resources to applications, servers, and user groups.

• Develop & utilize new products & service acceptance criteria.
•  Active participation in the section to enable team meet sectional and departmental Goals and objectives.
• Have a full understanding of the defined performance indicators, assign tasks, and objectives set.
• Monitoring capacity threshold to ensure proactive upgrades are done to meet growing needs.  

• Reliability of planned design to achieve accurate, timely and economical delivery 
• Liaison with  implementation and support teams to ensure rollout follows the design and meets both the business and engineering specifications 
• Ensure vendor solutions are compliant to relevant standards or best practices.

Documentation and process: 

• Ensuring accurate, up-to date database documentation on Datacenter footprint and public cloud infrastructure.  
• Keeping accurate current infrastructure database for static and dynamic capacities 
• Adhere to the existing processes in workflow management. 
• Scheduled periodical audit function of on-ground data against database 
• Process review and recommendation on process improvement

Preparation of infrastructure projects, POC bid /RFQ documents and Evaluations. 

• Learn/research on new technologies/practices in the public cloud and infrastructure domain.
• Running of POCs and subsequent recommendations for approval
• Development of design principles to guide future deployment

Key OKRs

• Detailed and accurate documentation of all infrastructure and applications which is regularly updated
• Changes to infrastructure and related applications is carried out in accordance with divisional and company policy
• 95% of all user support tickets are resolved within 24 hours of being received
• Produce workable solutions within projected project timelines and budgets
• Produce workable solutions within projected project timelines and budgets
• Timely submission of consolidated management reports on the key areas of responsibility
• Knowledge and improvements arising from the regular review of section reports

• At Least 5 years’ experience as cloud engineer, Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment.
• Above 5 years’ experience in a busy IT or Telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of compute and storage infrastructure
• AWS and GCP Cloud knowledge and deployemnt
• Experience in working with Terraform, Ansible infrastructure as code platform to automate various aspects of infrastructure configuration, provisioning, and management
• Experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD.
• Strong data analytical skills, analytical thinking, attention to details and ability to identify solutions to complex problems.
• Great Stakeholder management skills
• Leadership and coaching skills
• Demonstrate excellent Planning and organizing skills
• Team spirit and good communication abilities
• Proven Track record in delivering results
• Strong oral, written, interpersonal communication and leadership skills
• Certification in any of the following Systems and Network or related trainings is an added advantage
  • AWS Certified Solution Architect certification
  • Microsoft Certified: Azure Administrator Associate
  • Terraform Associate certification
  • Red Hat Certified Specialist in Advanced Automation
  • Scrum Fundamentals Certified
  • Network certification e.g., CCNA, CCNP
  • UNIX/Linux certification
  • VMware certification e.g., VCP
  • Certified Kubernetes Administrator (CKA)

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction
• Identifies people’s needs, interests and motives to be able to influence the decisions they make
• Communicates simply to excite and engage people
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively
• Builds and maintains strong relationships and networks

Operational Excellence

• Targets effort and resources on high-value, high impact activity to meet the organisation misison .
• Focuses on achieving maximum performance and driving continuous improvement using agile ways of working.
• Thinks about processes and problems cross-functionally and end-to-end
• Uses knowledge of products, technology, process, systems and to solve problems

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems
• Takes risks and pushes what is possible
• Experiments with unorthodox approaches

Business Know-how

• Gathers  data and research to make decisions that are competitively and financially robust  
• Balances current and future needs
• Thinks and acts like an owner of the business
• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit
• Schedules activity and identifies resource needs, dependencies and synergies
• Evaluates progress, mitigates risks and addresses issues

Functional Competencies:

Architecture and Design

• Translates business and customer requirements into technology requirements
• Defines architecture and design of systems and solutions to meet current and future business needs

Service and solution development

• Develops systems, services and solutions to agreed specifications

Testing and Evaluation

• Defines test cases and acceptance criteria based on user requirements
• Reports and interprets test results  Assesses the effectiveness of tests and testing tools

Implementation and integration

• Installs, configures, integrates and optimises systems, services and solutions

System, Service and Information Security

• Implements best practice security measures to ensure the integrity and continuity of systems, services and information Monitors security compliance

Working with partners

• Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship.

Optimization

• Monitors systems and services to identify performance issues
• Diagnoses problems to clarify faults and recommend solutions
• Restores systems and services to normal operation
• Performs routine and non-routine maintenance to keep systems and services running
• Takes action to prevent and minimise the impact of incidents, and improve reliability

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role before 17th April 2023, clearly quoting the job title and job reference to the address below.

[email protected]