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Front Desk Assistant

EHS Fertility and Endoscopy Nairobi


ESIS Health Services is searching for a reliable and qualified Healthcare Front Desk Assistant to manage our clinical and administrative procedures.

As the Front Desk Assistant, you will be responsible for handing the day-day running on the clinic, maintaining patient records, and ensuring compliance with state laws and regulations.


  • Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans and other medical procedures.
  • Ensure patients flow and care is observed; reducing the waiting time per patient, greet visitors, ascertain purpose of visit, and direct them to appropriate practitioner.
  •  Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
  • Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
  • Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.
  • Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
  • Secures information by completing database back-ups.
  • Maintains patient confidence and protects operations by keeping information confidential.
  •  Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  •  Maintains quality results by following and enforcing standards.
  • Serves and protects the health care community by adhering to professional standards, clinic policies and procedures.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Do active marketing. Improve the flow of existing patients and increase referrals. Organize in- house and external events.


  • Must have completed relevant certification program.
  • Additional training in Medical Administration is a plus.

More Details on Experience

  • Must be fluent in both English and Kiswahili.
  • Strong written communication skills as well as interpersonal skills. 
  • Strong verbal communication, PC proficiency and reporting skills.
  • Highly organized with administrative familiarity.
  • At least 3+ years’ experience, or more, in a medical setting.
  • Mature lady with excellent phone manners.
  • Familiarity with insurance company procedures and policies preferred.
  • Familiarity with medical terminology and medical billing procedures.
  • Ability to work flexible hours.

More Details on Skills

The ideal candidate will be professional and courteous, with excellent written and verbal communication skills.

Terms And Conditions

Send your updated CVs to [email protected] by 22nd March 2021