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CUSTOMER SERVICE - INTERN

Thika Motor Dealers (K) Ltd (TMD KENYA) Thika

Summary

Over-all Job Purpose

In a period of twelve months, the Customer service intern will Identify customer needs, respond to customer queries and collaborate with internal departments to optimize customer services and brand awareness.

Description

Key Responsibilities

  • To follow up on customer’s experience through making calls 3 days after delivery of Vehicle Sales and After-Vehicle Service.
  • Issue report on customer’s experience every mid-month and end-month (report template will be provided).
  • Support in resolving customer complaints by ensuring escalations sent through IEA are closed in 24hrs.
  • Assist in organizing customer events through calls or other channels.
  • Attending customer events
  • Inputting service database due every 5th of the month.
  • Calling customers for Periodic Maintenance (PM)/ Periodic Inspection (PI). 8. Any other duties that will be assigned by management from time to time

Education

  • Diploma certificate in Business Management or its equivalent.

More Details on Experience

  • A fresh graduate with a one year expereince or less

More Details on Skills

  • Proficiency in Computer skills
  • Good in communication and Interpersonal skills
  • Excellent time management skills.
  • Dependability
  • Problem solving skills

Terms And Conditions

Applications should be submitted by 18th May 2022