Optimise Outsourcing is looking for an exceptional Customer & Sales Operations Coordinator to provide exceptional customer service and sales support by managing customer enquiries, coordinating deliveries, resolving issues, supporting internal teams, and ensuring smooth order fulfilment across the business.

Employer: Optimise Outsourcing Ltd
Work Location: Nairobi (Office-based)
Working Hours: Monday–Friday
Type: Full-Time

Key Responsibilities

Customer Service & Account Management

• Respond to customer enquiries regarding products, pricing, delivery schedules, returns and account queries.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders.
• Resolve customer concerns promptly and professionally, ensuring a high level of customer satisfaction.
• Prepare quotations and provide product information to customers and sales representatives.
• Assist the sales team with order enquiries, pricing requests and customer follow-ups.
• Identify solutions that meet customer needs while supporting company sales objectives.

Logistics & Delivery Coordination

• Coordinate deliveries with customers, warehouses and third-party carriers.
• Track urgent deliveries and manage communication between customers and transport providers.
• Ensure delivery requirements and special instructions are communicated accurately and efficiently.

Internal Coordination

• Work closely with Sales, Finance, Credit Control, Operations and Warehouse teams to ensure customer requirements are met.
• Liaise with colleagues to resolve account queries, delivery challenges and customer service issues.
• Support branch and depot operations through effective communication and coordination.

• Customer service excellence
• B2B sales support
• Microsoft Office and business systems experience

• Relationship management
• Logistics and delivery coordination
• Problem solving and conflict resolution
• Excellent communication skills
• Time management and prioritisation
• Strong organisational skills

Working Environment & Equipment

• Office-based role in Nairobi.
• All equipment provided, including:
• Computer and monitors
• Headset and telephony systems
• Secure access to required systems

Candidates are not required to provide their own equipment.

Remuneration is aligned with experience and current market standards.

To be considered for this role, applicants must complete ALL the following:

Step 1 — Complete the mandatory assessment
Step 2 — Upload your CV and cover letter via the assessment portal
Step 3 — Submit your application for review

👉 Application & Assessment Link:
 https://app.testgorilla.com/s/g0ac0hhm

⚠️ Applications without completed assessments will not be reviewed.