Devimpact Institute is a research, capacity building and project management consultancy institute with its head offices in Nairobi, Kenya. We offer technical services to non-governmental organizations, government institutions, research institutions and the private sector. We provide training and technical services in the areas of Research, Monitoring and Evaluation, Data Management and Analysis, Project Management, GIS, Mobile Data Collection, Accounting, Finance, IT, Agriculture and Rural Development.

Our company is seeking an experienced Client Relations Assistant to join our Client Experience and Communications Department.

As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company's offerings, services and overall image. The Client Relations Assistant will assist in the following areas:

• Respond to clients’ registrations through emails by sending the required training documentations
• Respond to clients’ enquires and share with them the requested information
• Manage clients’ logistics including managing hotel bookings, airport transfers and tour visits
• Collaborate with cross-functional teams to ensure client needs are met and exceeded
• Implement established strategies to enhance and cultivate an exceptional customer experience
• Update and manage the clients’ database and perform analysis for decision making
• Develop and implement retention strategies to ensure long-term client partnerships
• Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives
• Public relations and brand management to promote positive image of the company.

• At least five (3) years’ relevant experience in client relations
• Excellent customer service skills and strong interpersonal skills
• Excellent written and oral communication abilities
• Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
• Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills
• Ability to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutions

• A deep understanding of customer needs and a strong commitment to delivering exceptional customer service
• Strong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.

If interested and meet the requisite qualifications, please send your application and your current resume to [email protected] before May 3, 2024. Please include the job title in the subject line.