Company: TalentAris
Engagement: TalentAris is hiring on behalf of its client
Location: Westlands, Nairobi
Job Type: Full-Time

About the Role

TalentAris is hiring a motivated and performance-driven B2B Outbound Sales Team Leader on behalf of its client. The successful candidate will be responsible for leading, supervising, coaching, and driving a team of B2B Outbound Sales Agents handling international sales and lead generation campaigns.

The Team Leader will ensure that agents conduct high-volume outbound calls, engage business decision-makers professionally, qualify prospects accurately, handle objections effectively, update CRM records correctly, and meet daily, weekly, and monthly performance targets.

This role requires a confident and disciplined leader with strong outbound sales experience, excellent communication skills, coaching ability, performance management skills, and the ability to drive results in a fast-paced call center or BPO environment.

Ideal Candidate Profile

The ideal candidate is a confident, disciplined, and results-driven leader who can motivate agents, drive performance, and maintain high standards of professionalism and compliance. They should be comfortable managing a fast-paced outbound sales team, tracking performance closely, coaching agents consistently, and ensuring the team delivers strong results.

Success in this role requires strong leadership, sales confidence, accountability, emotional intelligence, consistency, and the ability to help agents convert business conversations into qualified opportunities.

* Supervise and manage a team of B2B Outbound Sales Agents.
* Drive daily, weekly, and monthly team performance against agreed campaign targets.
* Monitor outbound call activity, contact rate, qualified leads, appointments, transfers, submissions, conversions, and overall productivity.
* Ensure agents identify and engage business owners, managers, and decision-makers professionally.
* Coach agents on sales conversations, rapport building, objection handling, persuasion, and consultative selling.
* Support agents in understanding campaign value propositions and presenting them clearly to prospects.
* Conduct regular team briefings, coaching sessions, performance reviews, and feedback meetings.
* Monitor call quality and ensure agents follow approved scripts, compliance requirements, data protection standards, and client-specific procedures.
* Review CRM records to ensure accurate customer information, call outcomes, follow-up notes, and lead status updates.
* Identify performance gaps and implement corrective action plans where necessary.
* Prepare and submit daily, weekly, and monthly performance reports to management.
* Support onboarding and training of new agents in collaboration with trainers and management.
* Maintain a positive, disciplined, energetic, and target-driven team environment.
* Escalate operational, technical, customer, compliance, or performance issues to the relevant manager or department.
* Ensure agents maintain professionalism, resilience, confidence, and emotional intelligence during customer interactions.
* Promote accountability, teamwork, consistency, and continuous improvement across the team.

Key Performance Indicators

Performance will be measured against agreed team and campaign targets, including:

* Team outbound calls made per day.
* Team contact rate.
* Qualified leads generated.
* Appointments set or transfers completed.
* Conversion rate.
* Valid submissions or sales generated, where applicable.
* Revenue generated, where applicable.
* CRM data accuracy.
* Call quality and compliance scores.
* Agent attendance, punctuality, and productivity.
* Coaching completion and performance improvement outcomes.
* Team discipline, professionalism, and target achievement.

• At least 2 years of experience in outbound sales, telemarketing, lead generation, call center operations, BPO, customer service, or a related environment.
• Previous experience as a Team Leader, Supervisor, Senior Sales Agent, Quality Analyst, Trainer, or in a similar leadership role.
• English proficiency at C1 level, both spoken and written.
• Strong B2B outbound sales, persuasion, negotiation, and objection-handling skills.
• Excellent verbal communication, active listening, and interpersonal skills.
• Ability to coach, motivate, and manage agents in a target-driven environment.
• Good understanding of call center KPIs, including calls made, contact rate, qualified leads, appointments, conversion rate, CRM accuracy, and call quality.
• Strong reporting, performance tracking, and problem-solving skills.
• Basic computer skills, including MS Office.
• Experience using CRM systems, dialers, call center platforms, or reporting tools.
• Strong attention to detail and ability to ensure data accuracy.
• Ability to handle pressure, resolve issues quickly, and maintain professionalism.
• High level of discipline, accountability, emotional intelligence, and resilie

Preferred Qualifications

• Experience leading B2B sales campaigns.
• Experience in international outbound campaigns targeting markets such as Canada, the United States, the United Kingdom, or similar markets.
• Experience in utility, energy, telecom, merchant services, business services, or cost-reduction campaigns.
• Proven track record of achieving team sales, appointment-setting, lead generation, or conversion targets.
• Previous BPO or international call center leadership experience.
• Experience conducting coaching, quality monitoring, and performance improvement plans

* Team leadership and supervision
* B2B outbound sales management
* Lead generation management
* Sales coaching and performance improvement
* Objection handling
* Consultative selling
* KPI tracking and reporting
* Call quality monitoring
* CRM accuracy management
* Communication and active listening
* Problem-solving and decision-making
* Floor management
* Emotional intelligence
* Resilience and discipline
* Accountability and professionalism
* Compliance awareness

What the Client Offers

* Competitive base salary.
* Performance-based incentives.
* Ongoing training and coaching.
* Career growth opportunities.
* Supportive and energetic work environment.
* Opportunity to lead established business-focused campaigns serving international markets.

How to Apply

Interested candidates should send their CV to:

[email protected]

Use the subject line:

Application – B2B Outbound Sales Team Leader